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Common water contaminants & solutions

Is my water contaminated?

Contaminants can be found in your water supply, no matter what source you are on. Here at Aqua, our job is to help you identify the contaminants and then also provide a solution to ensure your water is as healthy as it can be.

We understand that there is no such thing as a "one size fits all solution" so you can be assured that we will match the right solution to your problem, whether its a single tap, whole house, commercial or larger industrial application. No water is the same whether it is sourced from the roof, surface, bore, spring, dam or your local mains supply. We follow a strict process to ensure we get it right the first time and as a result, our customers have peace of mind knowing that our products and services are backed by our commitment to 100% Satisfaction Guarantee.

Below is a list of common contaminants that can be found in your water, what problems they may cause and how you can solve these problems with an Aqua product or service.

Alternatively learn about our water testing process or shop our water testing kits to understand more about what is in your water.

TOWN / MAINS WATER

  • Rust

    Rust is oxidised iron that enters water through old pipes, causing discolouration and metallic taste.

    Problems:

    • Metallic taste
    • Rotten or earthy odour
    • Orange/brown staining on fixtures
    • Discoloured water

    Recommended:

    • KDF + Carbon Filters
      Under Bench High-Flow Inline Filter with Mixer (has carbon filtration)
    • Whole House Carbon Filters
      Automatic Pyrolox Filter (removes iron + manganese + odour)
  • Chlorine

    Chlorine is a disinfectant added by councils to kill bacteria but can leave a chemical taste and smell.

    Problems:

    • Strong chemical taste
    • Swimming-pool smell
    • Dry skin and hair
    • Can worsen conditions like eczema

    Recommended:

    • Carbon Block Filtration
      Under Bench High-Flow Inline Filter with Mixer (inline carbon block)

      Under-Bench Carbon Filter models
    • Whole House Carbon Systems
      Automatic Pyrolox Filter (also reduces chlorine taste)
  • Fluoride

    Fluoride is a mineral added by some councils for dental health, though some people prefer to remove it.

    Problems:

    • Undesirable additive for some consumers
    • Concerns around long-term exposure
    • Unpleasant taste for some people

    Recommended:

    • Reverse Osmosis Systems
      PRF-RO or “High-Flow RO System”

TANK WATER

  • Bacteria (E. coli) & Giardia (Cryptosporidium Cyst)

    Bacteria (E. coli / coliforms)
    Bacteria from animal droppings or contaminated tanks can cause serious waterborne illnesses.

    Giardia / Cryptosporidium cysts
    These are microscopic parasites found in contaminated tank or stream water that cause stomach and digestive issues.

    Problems:

    • Waterborne illnesses
    • Diarrhoea
    • Vomiting
    • Stomach cramps
    • Fever
    • Risk of serious infection in children/elderly

    Recommended:

    • UV Systems
    • Ultrafiltration Units
  • Algae / Dirt / Sediment

    Organic debris, dirt, pollen, and algae build-up in tanks, especially when gutters or roofs are unclean.

    Problems:

    • Earthy or musty taste
    • Unpleasant odour
    • Cloudy water
    • Can clog filters and appliances
    • Encourages bacterial growth

    Recommended:

    • Sediment Filters
      Polyspun / pleated sediment filters
      TUBWF sediment + carbon combinations
    • Carbon Filters
    • Tank Cleaning Service
  • Hydrogen Sulphide (H₂S)

    A naturally occurring gas from decaying vegetation that produces a rotten-egg smell in water.

    Problems:

    • Rotten-egg smell
    • Metallic or “sour” taste
    • Can corrode plumbing over time

    Recommended:

    • TUBWF sediment + carbon filter systems

BORE / WELL WATER

  • Hard Water - high minerals, high pH

    Hard water contains high levels of calcium and magnesium, which form scale inside pipes and appliances.

    Problems:

    • Scaling inside pipes and appliances
    • Reduced lifespan of hot water cylinders
    • Spots/streaks on glass and dishes
    • Soap doesn’t lather (poor sudsing)
    • Dry or irritated skin
    • Calcium/magnesium

    Recommended:

    • Water Softeners
      Any softener/ion-exchange system in the CSV (e.g., Durosoft, Water Softener Units)
  • Acidic Water - high minerals, high pH

    Acidic bore water has low pH and corrodes metal plumbing, often leaving blue/green stains.

    Problems:

    • Corrosion of copper pipes
    • Blue/green stains on fixtures and washing
    • Metallic taste
    • Long-term damage to plumbing

    Recommended:

    • Neutralising Filters / Calcite Filters
      pH neutraliser filter cartridges
      Calcite media units
  • Iron / Manganese

    Iron
    Iron dissolves into groundwater and causes orange staining, metallic taste, and clogging in pipes.

    Manganese
    A mineral often found with iron, causing black or brown staining and unpleasant tastes.

    Problems:

    • Orange, brown, or black staining
    • Metallic taste
    • Clogging of pipes and pumps
    • “Dirty” or discoloured water

    Recommended:

    • Pyrolox Filter (Automatic)
    • TUBWF sediment + carbon
  • Hydrogen Sulphide (H₂S)

    A naturally occurring gas in bores that creates a strong rotten-egg smell and can corrode plumbing.

    Problems:

    • Rotten-egg smell
    • Bitter or unpleasant taste
    • Black slime in plumbing
    • Can corrode metals

    Recommended:

    • TUBWF sediment + carbon
    • Pyrolox Filter (Excellent for H₂S removal)
  • Nitrates

    Nitrates enter groundwater from fertiliser, animal waste, or agriculture and can pose health risks, especially to infants.

    Problems:

    • Serious health risks for infants (“blue baby syndrome”)
    • Can cause headaches and nausea
    • Long-term exposure risks for adults

    Recommended:

    • Nitrate Reduction Cartridges
      Any nitrate cartridges listed
    • RO Systems (PRF-RO)
  • Boron / Arsenic (Heavy metals)

    These toxic elements occur naturally in some aquifers and can cause long-term health issues.

    Problems:

    • Toxic even at low levels
    • Stomach pain
    • Nausea and vomiting
    • Numbness in hands/feet
    • Increased long-term cancer risk
    • Vision problems (severe cases)

    Recommended:

    • Reverse Osmosis Systems
      PRF-RO
      High-flow RO
  • Salt Water / Brackish Water

    Saltwater intrusion occurs in coastal bores, making water taste salty and corrosive to plumbing.

    Problems:

    • Very salty taste
    • Corrosion of metal appliances
    • Scaling and mineral build-up
    • Poor performance of soaps and detergents

    Recommended:

    • Reverse Osmosis System
      PRF-RO
      High-flow RO
  • Tannins

    Naturally occurring organic matter from decaying vegetation — very common in shallow bores or wells near wetlands, farms, or bush.

    Problems:

    • Yellow or tea-coloured water
    • Bitter or earthy taste
    • Staining on toilets, basins, and laundry
    • Difficult to remove with standard carbon filters
    • Can make water appear “dirty” even if bacteria-free

    Recommended

    • UF membranes + carbon filtration
    • Under Bench High-Flow Inline Filter
    • These units include high-flow carbon filtration, which helps reduce colour, taste, and organic compounds.
    • Eco Aqua Inline / Fridge Carbon Filters
    • These are carbon block filters suitable for light organic reduction.
  • Silica

    Dissolved silica or colloidal silica found in many New Zealand bores, especially volcanic regions.

    Problems:

    • Hard, white, glass-like scale on taps, shower glass, fixtures
    • “Etching” or permanent marks on shower screens
    • Build-up inside hot water cylinders
    • Difficult to remove — scaling is harder than calcium
    • Reduces lifespan of appliances and plumbing

    Best Treatment Requires

    • Reverse Osmosis (RO) (removes 90–99% of silica)
    • Specialty silica media systems (rare, usually commercial)
    • PRF-RO / High-Flow Reverse Osmosis

SURFACE WATER (Rivers / Streams / Lakes)

  • Sediment / Suspended Solids

    Sand, silt, clay, and organic debris washed into streams and rivers cause cloudy water and clog filters.

    Problems:

    • Cloudy water
    • Dirt or silt taste
    • Unpleasant odour
    • Clogs taps, filters, and appliances

    Recommended:

    • Sediment/Carbon/UV and/or ultrafiltration
    • Polyspun/pleated sediment filters and/or multimedia sand filters


  • Bacteria (E. coli, pathogens)

    Pathogenic bacteria from animals, soil, or runoff cause waterborne illnesses.

    Problems:

    • Waterborne diseases
    • Diarrhoea
    • Fever
    • Vomiting
    • Long-term health effects if untreated

    Recommended:

    • Sediment/Carbon/UV and/or ultrafiltration
    • UV and/or ultrafiltration


  • Organic Matter (Humic & Fulvic Acids)

    Naturally occurring decayed plant material washed into rivers, lakes, and streams. Very common in catchments with forest, farmland, wetlands, or tannin-rich soils.

    Problems:

    • Brown or tea-coloured water
    • Earthy or swampy taste
    • Interferes with UV disinfection
    • Encourages bacterial growth
    • Can cause staining on fixtures

    Recommended:

    • Under Bench High-Flow Inline Filter (Models 1 & Mixer versions)
      (These include sediment + carbon filtration stages.)
    • Polyspun / pleated sediment filters

Please note this is a guide only and that bore/surface water is subject to water analysis. For technical support please contact us.