Shipping policy
- Free delivery on all orders over $200.
- Flat fee of $18.50 for Local North Island orders under $200.
- Flat fee of $26.50 for Rural North Island orders under $200.
- Flat fee of $32.50 for Local South Island orders under $200.
- Flat fee of $39.50 for South Island orders under $200.
Exclusions apply, see below for more information. We deliver nationwide and use Courier Post for most orders and will source a freight option for larger items that are not suitable for a courier. We are unable to ship to Post Office (P.O.) boxes.
Exclusions to our free shipping offer
Free shipping will not be offered to products that are on Preorder. Shipping will be calculated at your time of inquiry and will be determined by where you are located in New Zealand.
There may also be an option to airfreight your item, depending on the urgency and where the product is being sourced from. This will incur an additional cost outside of our free shipping offering. Contact us for more information.
Delivery Time
Dispatch can take up to 2-4 business days from date of order confirmation, although we will endeavour dispatch daily within our office hours. Please note that many of our items require assembly so dispatch for these items may take longer than this. This will be communicated once you have placed your order.
Many of the products on our website are dispatched directly from the supplier so timeframes may differ for these products.
Delivery usually takes between 2-4 business days, Mon-Fri - excluding public holidays - from the date of dispatch although this will vary depending on the size of the product you have ordered and where you are located.
Please note that during peak holiday seasons, there may be unforeseen delays that are out of our control, please allow for extra time for your item to be delivered in this period.
Tracking details will be emailed to you once your order has been dispatched, simply check online with Courier Post for tracking information. A signature is required upon every delivery, we therefore recommend that you are at home, or utilise a work address.
If you have noted any kind of authority-to-leave on the delivery instructions/notes when placing your order, Oceania Water & Solar Limited t/a Aqua Plumbing & Water Solutions (Taranaki) will not be liable in any way for loss, theft, or damage of the parcel left in accordance with this authority.