Once your results are in, we’ll review them alongside your Needs Analysis and provide: A written explanation of any issues A schematic of your proposed solution A detailed quote and recommendations

Do you need a water test?

Every water source is different — and what you can’t see often matters most. Iron, bacteria, nitrates, hardness, and pH levels all affect your water’s safety, taste, and the lifespan of your plumbing or filtration equipment.

A professional water test gives you clarity and confidence. At Aqua, we make testing simple, whether you prefer a technician visit, a DIY kit, or already have your lab results.

Frequently Asked Questions About Water Tests

How often should I test my water?

We recommend testing every 12 months for private or rural supplies, or anytime you notice changes in taste, colour, or odour.

Do you test for bacteria and heavy metals?

Yes. Standard tests cover bacteria (E. coli, coliforms), metals (iron, manganese, lead), pH, hardness, and more. Custom testing is also available for pesticides, nitrates, or other contaminants.

Can I use my council test results?

Absolutely. We can use council or independent lab results to assess your setup and recommend a suitable filtration system.

How long does testing take?

Most results are available within 5–10 working days, depending on the type of test and your location.

Will I know exactly what system I need after testing?

Yes. You’ll receive a clear, easy-to-understand report with tailored recommendations based on your water type, volume, and budget.

Water Testing Options:

Option 1: On-Site Visit & Professional Test

Our technicians come to you, ideal for farms, lifestyle blocks, schools, and businesses that need a complete assessment.

1. Book a Site Visit

Contact us to arrange a convenient time. Your local Aqua Technician will visit your property, discuss your water needs, take photos, and collect a sample for testing.

2. Water Sample Collection

The technician will collect your sample directly from the water source — before any storage tanks or treatment equipment (except for rainwater). You may need to provide access to the supply point.

3. Needs Analysis Form

During the visit, we’ll complete a detailed Needs Analysis Form, recording:

Pump and equipment details
Flow rates and water pressure
A diagram of your current setup
Any issues or goals you want to address

4. Getting the Sample to the Lab

Depending on your location and the type of test required, your technician will courier or hand-deliver the sample to the lab for professional analysis.

5. Results & Review

Once results are received, our team reviews them alongside your Needs Analysis to determine the right equipment, system layout, and installation plan for your site.

6. Quote & Recommendations

You’ll receive a full report including:

A summary of your test results
Identified issues and how we’ll resolve them
A schematic diagram of your recommended setup
A detailed quote with pricing and next steps

📞 Arrange an On-Site Water Test

Option 2: DIY Water Test Kit

Perfect for homeowners, landlords, and anyone comfortable collecting their own samples.

1. Order Your Test Kit

Request a kit, and we’ll courier it to you with everything you need — bottles, labels, and instructions.

2. Collect Your Sample

Follow the guide below for your specific water source:

Bore Water: Run the bore for 20 minutes, then fill all bottles to the top. Do not collect after tanks or treatment.
Rain Water: Run a tap supplied by your tank for at least 5 minutes. Take the sample before any filters or UV units.
Surface Water (Creek, Spring, River, Dam): Collect water before any tanks, filters, or treatment. Flush pipes first to remove standing water.

3. Complete the Forms

Fill out the Chain of Custody form.

Complete the Needs Analysis Form with as much detail as possible, including site photos if available.

4. Package & Send Your Samples

Ensure all bottles are tightly sealed and labelled.
Include the Chain of Custody form inside the packaging.
If provided, include a frozen ice pack.
Seal the package securely and use the pre-paid courier sticker.
⚠️ Bacteria samples must reach the lab within 24 hours.

5. Results & Quote

Once your results are in, we’ll review them alongside your Needs Analysis and provide:

A written explanation of any issues
A schematic of your proposed solution
A detailed quote and recommendations

📦 Order Your DIY Test Kit

Option 3: Already Have a Water Test Report?

If you’ve already tested your water (through a lab, council, or another provider), we’ll use your results to design the ideal solution.

1. Request a Needs Analysis Form

Complete and return the form (including setup photos if possible) via the email provided.

2. Attach Your Test Results

Include your most recent water test results — they must be within the last three months to ensure accuracy.

3. Review & Recommendation

Our specialists will analyse your results and system setup to design a treatment plan tailored to your property.

4. Quote & System Design

You’ll receive a full report, schematic diagram, and a quote outlining your recommended equipment and installation layout.

Request a Needs Analysis Form

The Aqua Promise

No matter which option you choose, you’ll receive:

✅ Professional, science-based analysis

✅ Clear explanations — no jargon

✅ Tailored solutions that fit your site

✅ Nationwide support and service

Aqua — providing safe, clean, great-tasting water, from every source.

I was well informed of the products available and made my decision accordingly. The system I had installed is marvelous and works great and it’s the best investment I have made in a while! I definitely will recommend Aqua to everyone.

T. Lorth

New Plymouth

Very professional, polite and knowledgeable…. nothing is too much trouble.

S. Donovan

Palmerston North