On a rural or private water supply? You’re in the right place.
Bore, River, Creek, Spring & Dam Water Solutions
At Aqua, we know that every water source is unique — and so are the challenges that come with it. Whether your supply comes from a bore, river, creek, spring, or dam, we don’t believe in one-size-fits-all recommendations.
Before we suggest any product or system, we first take the time to understand what’s in your water and what you need from it. That means:
- Gathering details about your site and setup
- Learning more about how the water will be used
- Collecting a sample for laboratory testing
Once we have this information, our water quality specialists can design a tailored treatment solution that fits your environment, usage, and long-term goals — ensuring you get it right the first time.
We’re passionate about delivering safe, clean, great-tasting water no matter where it comes from. That’s why we’ve outlined a simple step-by-step process below to make getting started easy and transparent.
Option 1: On-Site Visit & Professional Test
Need an on-site visit and water test? You’re in the right place.
1. Book a Site Visit
1. Book a Site Visit
Contact us to arrange a convenient time. Your local Aqua Technician will visit your property, discuss your water needs, take photos, and collect a sample for testing.
2. Water Sample Collection
2. Water Sample Collection
The technician will collect your sample directly from the water source — before any storage tanks or treatment equipment (except for rainwater). You may need to provide access to the supply point.
3. Needs Analysis Form
3. Needs Analysis Form
During the visit, we’ll complete a detailed Needs Analysis Form, recording:
- Pump and equipment details
- Flow rates and water pressure
- A diagram of your current setup
- Any issues or goals you want to address
4. Getting the Sample to the Lab
4. Getting the Sample to the Lab
Depending on your location and the type of test required, your technician will courier or hand-deliver the sample to the lab for professional analysis.
5. Results & Review
5. Results & Review
Once results are received, our team reviews them alongside your Needs Analysis to determine the right equipment, system layout, and installation plan for your site.
6. Quote & Recommendations
6. Quote & Recommendations
You’ll receive a full report including:
- A summary of your test results
- Identified issues and how we’ll resolve them
- A schematic diagram of your recommended setup
- A detailed quote with pricing and next steps
Option 2: DIY Water Test Kit
Prefer to test it yourself? We’ve got you covered.
1. Order Your Test Kit
1. Order Your Test Kit
Request a kit, and we’ll courier it to you with everything you need — bottles, labels, and instructions.
2. Collect Your Sample
2. Collect Your Sample
Follow the guide below for your specific water source:
- Bore Water: Run the bore for 20 minutes, then fill all bottles to the top. Do not collect after tanks or treatment.
- Rain Water: Run a tap supplied by your tank for at least 5 minutes. Take the sample before any filters or UV units.
- Surface Water (Creek, Spring, River, Dam): Collect water before any tanks, filters, or treatment. Flush pipes first to remove standing water.
3. Complete the Forms
3. Complete the Forms
Fill out the Chain of Custody form.
Complete the Needs Analysis Form with as much detail as possible, including site photos if available.
4. Package & Send Your Samples
4. Package & Send Your Samples
- Ensure all bottles are tightly sealed and labelled.
- Include the Chain of Custody form inside the packaging.
- If provided, include a frozen ice pack.
- Seal the package securely and use the pre-paid courier sticker.
- ⚠️ Bacteria samples must reach the lab within 24 hours.
5. Results & Quote
5. Results & Quote
Once your results are in, we’ll review them alongside your Needs Analysis and provide:
- A written explanation of any issues
- A schematic of your proposed solution
- A detailed quote and recommendations
Option 3: Already Have a Water Test Report?
Perfect, we can work with that.
1. Request a Needs Analysis Form
1. Request a Needs Analysis Form
Complete and return the form (including setup photos if possible) via the email provided.
2. Attach Your Test Results
2. Attach Your Test Results
Include your most recent water test results — they must be within the last three months to ensure accuracy.
3. Review & Recommendation
3. Review & Recommendation
Our specialists will analyse your results and system setup to design a treatment plan tailored to your property.
4. Quote & System Design
4. Quote & System Design
You’ll receive a full report, schematic diagram, and a quote outlining your recommended equipment and installation layout.
The Aqua Promise
No matter which option you choose, you’ll receive:
✅ Professional, science-based analysis
✅ Clear explanations — no jargon
✅ Tailored solutions that fit your site
✅ Nationwide support and service
Aqua — providing safe, clean, great-tasting water, from every source.